Thank you for visiting www.phchelps.com (the “Site”). Your privacy is important to us. Please review this Privacy Policy carefully. This Privacy Policy describes the policies and procedures of Psychological Help Centre (“PHC”, “we”, “our” or “us”) on the collection, use, and disclosure of your information on the Site and the products, services, features, content, or applications we offer (the “Services”). When you use the Services, you are consenting to the collection, transfer, manipulation, storage, disclosure, and other uses of your information as described in this Privacy Policy.
What Does This Privacy Policy Cover?
This Privacy Policy covers the treatment of personally identifiable information (“Personal Information”) gathered when you are using or accessing the Site and Services. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to:
- Google: For Website Analytics, Search and Usage Analytics
- Microsoft: For email hosting and transmission
- Meta: For Messaging and targeted ads services
- Calendly: For appointment booking & scheduling services
What Information Do We Collect?
We receive information about you from various sources, including:
- Website Contact Form
- Meta: WhatsApp, Instagram & Facebook Messaging services
- Calendly scheduling service
Your personally identifiable information may be required to:
- Get in touch with you regarding our services and / or answer a query
- Provide tailored services to you and those sharing similar requirements.
Personally identifiable information may include but is not limited to: name, address, e-mail address, and telephone number. You acknowledge that this information may be personal to you, and by providing Personal Information to us, you allow others, including us, to identify you and therefore you may not be anonymous.
The information we gather enables us to:
- Contact by email, telephone calls or other means of communication when necessary;
- For our own marketing and advertising purposes;
- Communicating with clients and others about the Website, PHC’s offerings and to respond to inquiries or requests;
- Generating and analyzing statistics about your use of the Website and offerings (e.g., time spent on the Website, user activities, etc.) and improving user experience with the Website; and
- Detecting, preventing and responding to fraud or abuse of the Website.
IP Address Information and Other Information Collected Automatically:
Finally, we may collect non-personal identifiable information when you visit our Site, such as your IP address, Browser Information, OS, User Ids / Usernames used by connected platforms such as Meta etc. .
IP Address Information:
While we collect and store IP address information, that information is not made public.
Information Collected Using Cookies:
Cookies are pieces of text that may be provided to your computer through your web browser when you access a website. We use cookies to enable our servers to recognize your web browser and tell us how and when you visit the Site and otherwise use the Services through the Internet.
Our cookies do not, by themselves, contain Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are.
Information You Elect to Share:
We are not responsible for the privacy policies and/or practices of these Third-Party Services, and you are responsible for reading and understanding those Third-Party Services’ privacy policies. This Privacy Policy only governs information collected on the Services.
Email Communications with Us:
As part of the Services, you may occasionally receive email and other communications from us, such as communications relating to your Account. We may use your contact information to send you information about our Services, Appointments, and General Inquiries etc.
How Do We Use The Personal Information?
We may use the information you provide about yourself or others for one of the following purposes:
- Performing our obligations under a written contract;
- Identifying and authenticating user accounts;
- Contact by email, telephone calls or other means of communication when necessary;
- For our own marketing and advertising purposes;
- Communicating with clients and others about the Website, PHC’s offerings and to respond to inquiries or requests;
- Generating and analyzing statistics about your use of the Website and offerings (e.g., time spent on the Website, user activities, etc.) and improving user experience with the Website; and
- Detecting, preventing and responding to fraud or abuse of the Website.
Aggregate Information:
We also may aggregate the personal information we obtain through the Platform (the “Aggregated Data”) and use such Aggregated Data for analytics, benchmarking, developing insights and other business purposes. Aggregated Data that has been sufficiently “anonymized” or “de-identified”, such that an individual cannot be reasonably identified from that information or when that information is combined with other information, is generally not considered personal information.
With Whom We May Share Your Personal Information
We may share the personal information we obtain in connection with the operation of the Platform with the following groups for the following purposes:
- With service providers who work on our behalf, business partners and other third-party partners that provide features or functionalities we integrate into our Website, such as email communication providers, payment processors, etc.;
- For any other purposes if you provide your consent to us in connection with the specific use, processing, sharing or disclosure.
In addition, we may share Aggregated Data with third parties for limited purposes subject to the terms of any written agreements we have with any such third parties.
Please note that if the Company is acquired, sold, or dissolved, its assets, including personally identifiable information we may possess about you, may, in whole or in part, be sold, disposed of, transferred, divested, or otherwise disclosed as part of the transaction or proceeding. You acknowledge that such transfers may occur and any acquirer may continue to use your Personal Information as set forth in this Privacy Policy.
Information Disclosed for Our Protection and the Protection of Others:
We also reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to
- satisfy any applicable law, regulation, legal process, or governmental request,
- enforce this Privacy Policy, including investigation of potential violations hereof,
- detect, prevent, or otherwise address fraud, security, or technical issues,
- respond to user support requests, or
- protect our rights, property, or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
Information We Share with Your Consent:
Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and you will be able to prevent the sharing of this information.
Is Information About Me Secure?
Although we take appropriate measures to safeguard against unauthorized disclosures of personally identifiable information, we cannot guarantee that personally identifiable information in our possession will never be disclosed in a manner that is inconsistent with this Privacy Policy. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
We otherwise store all of our information, including your IP address information, using industry-standard techniques. We do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Information or otherwise.
What Are My Privacy Options?
PHC will retain your Personal Information that we have collected as long we need it for purposes not prohibited by law.
Contact Us.
If you have any questions or concerns about this Privacy Policy or its implementation please contact us at the following address:
Psychological Help Centre
Plot 59 Street 1,
Rohail Khand Society PECHS,
Karachi
+92 333-373-6938